Paragon Contact Activity

Paragon Contact Activity

The Contact Activity widget provides immediate information about your most active customers. You may see the Favorite, Possible, and Rejected properties, as well as comments and customer-created searches.  
 
You may adjust settings in the Contact Activity widget by clicking on the blue gear icon.  


Contact Activity Widget Tips 

  • Click on the parenthetical information, next to the Contact Activity widget title, to see the latest updates. |

     

  • Click on the customer's name to see the Contact Manager Dashboard.  
  • Click on “View Site,” to visit the customer’s Collab Center instance.  



  • Each circle will take the agent to a spreadsheet of results; instantly see the favorites, possibles, and rejects.  
  • Adjust the number of days back to refine results; select 1-30 days back.  
  • The default is 7 days back.  
  • Utilize the comments section of the Contact Activity widget to see all the latest comments from customers and reply accordingly without going into Collab Center.  |





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